Making a reservation
To confirm your reservation an advance payment is required (full payment if the reservation is within 30 days of the arrival) and must be paid at the time of reservation as set out in the email you will have received. We reserve the right to treat your reservation as null and void if the required advance hasn’t been received within the specified time. Cancellation charges set out, herein, will be applicable on cancelled reservations. We reserve the right to refuse your reservation without explanation, If we do this we will refund any monies already received.
Rates quoted on this web site are in Rupees and are the preferred currency. If you make a payment into a foreign bank additional charges may be levied due to exchange charges.
Changes by you
Should you wish to make any changes to your confirmed reservation, you must notify us in writing at least one month prior to the date of arrival. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
Cancellation by you
Should you or any member of your party need to cancel your reservation once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us in the office through which you made your original reservation. As we incur costs from the time we confirm your reservation and may be unable to re-sell the accommodation you reserved, the following cancellation charges will be payable. The cancellation charge is shown as a percentage and this is calculated on the basis of the total cost payable by the person(s) cancelling excluding any amendment / cancellation charges which have already been incurred.
|Period before departure within which written notification of cancellation is received by us||Cancellation charge|
|More than 30 days||No Charge|
|Between 14 and 30 days||50%|
|14 days or less||100%|
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Occupying / Vacating your accommodation
The earliest check-in time is 14:00 hrs. We will try to accommodate early arrival times but this can not be guaranteed. In order that Casa Da Praia is adequately prepared for new arrivals, we must ask you to vacate your accommodation by 11:00 hrs on the day of your departure. When making your travel arrangements please consider these timings so as to avoid unnecessary hours either waiting to check-in Casa Da Praia or check-out of Casa Da Praia.
We consider adequate travel insurance to be essential. If you decide not to purchase this insurance, then you undertake on behalf of yourselves and all members of your party to indemnify ourselves and representatives (as applicable) for any costs, expenses or losses we/they incur which would otherwise have been met had such insurance cover been taken out. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
We do not accept children under the age of 5 years. We do not claim that Casa Da Praia is totally child friendly or safe and care should always be taken, we advise you to fully investigate the suitability of the property before you book. Many terrace walls are 90cms to 1 meter high, whilst others may be less. There is also a roof terraces with low walls that is not gated or blocked off and a swimming pool in the center of the property. If you have any concerns about the safety of the villa please contact the manager immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. The villa has steps inside and the garden has some slight drops or slopes. Telephone us and ask us as many questions as you want. If something is important to you, then do not assume something but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. The Department of Health has a free leaflet on Health Advice for Travelers, available by telephoning 0800 555 7777.
Telephone and Internet access
Telephones are not provided at Casa Da Praia; therefore, we recommend that, if possible, clients take mobile phones in case of an emergency.
The air condition is only for use while in the room and only with the windows and doors closed. The management reserves the right to withdraw the use of the air conditioning for the duration of your stay.
All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating Casa Da Praia. We also reserve the right to charge for damage or breakages not reported and found after departure.
If We Have To Cancel Your Holiday
In the unlikely event that we have to cancel your booking through circumstances beyond our control, we shall make every endeavour to offer you suitable alternatives (without any charge to you). If the alternative is not acceptable to you, you should notify us by return and we will refund ALL monies paid. The above offer will not apply where the cancellation by us arises out of non- payment or late payment on any part of the cost of the holiday when cancellation charges will apply.
Casa Da Praia shall not be liable for any loss or damage arising from any matter outside the reasonable control of the management, including (but not limited to) Acts of God, War, Civil Disturbance, Strikes or other Industrial Actions, Acts of Government or failure of public supplies. For example cable TV services, water and electricity supplies and electricity voltage which can fluctuate and at times may be insufficient to power air-conditioning units, TVs and stereo equipment particularly during peak usage periods i.e. 6-11pm. Neither is the company responsible for noise or disturbance originating beyond the boundaries of Casa Da Praia or which is beyond the control of the management. We do not accept liability where the performance and/or prompt performance of our contract is affected or prevented by reason of circumstance amounting to force majeure.
Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your accommodation whilst away; you must immediately inform the manager. If necessary, you should call our India number. Any verbal notification must be put in writing and given to the manager as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to your country pf residence giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness. If you fail to follow this simple procedure we may not be able to accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to Casa Da Praia’s manager. If you fail to do so, you will be responsible for any legal costs as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the accommodation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Many hotels, resorts and villa complexes in Goa are continuing to develop sometimes rapidly and often with little or no advance warning given. General property refurbishment may also go on. If we consider any of this work is likely to affect your holiday enjoyment we will offer you a discount on the property rental rate.
Special requests and medical problems
If you have any special request, you must advise us at the time of booking. Although we will endeavour to cater for any reasonable requests, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability which may be affected by your accommodation, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking.
Passports, visas and health requirements
Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travelers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of your home country. As a general rule, these requirements and standards will not be the same as your country of residence and may often be lower.
Our Liability To You
We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your accommodation. Our obligations is to provide any service or facility, should be to do so with reasonable skill and care. Standards of, for example safety, hygiene and quality vary. Sometimes these standards will be lower than those expected in your country of residence. The services and facilities included in your accommodation will be deemed to be provided with reasonable skill and care if they comply with any local regulations which, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. If any international convention applies to or governs any of the services or facilities included in your accommodation arranged or provided by us, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded. If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two years of your return home. Other than that set out above and as detailed elsewhere in these booking conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your accommodation.